tez88 Frequently Asked Questions
Everything you need to know about tez88 — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and staying in control of your play.
Welcome to the tez88 FAQ page — your complete guide to getting started and playing confidently on Bangladesh's trusted casino and sports betting platform. Browse the sections below to find clear, straightforward answers to the questions players ask us most often, covering everything from account setup and BDT payments to game rules and player safety.
Account & Registration
How do I create a tez88 account?
Creating a tez88 account takes under two minutes. Visit the tez88 Login page, click the registration option, enter your mobile number or email, choose a strong password, and confirm your details. You must be at least 21 years old and a resident of Bangladesh to register. Once your account is verified, you can deposit and start playing immediately.
What documents do I need for KYC verification on tez88?
tez88 requires a government-issued photo ID for KYC — a National ID card (NID) is the most commonly accepted document. You may also submit a valid passport or driving licence. Upload clear, colour scans or phone photos of both sides of your document via your account dashboard. Verification is usually completed within 24 hours on business days.
I forgot my tez88 password — how do I reset it?
On the tez88 Login page, tap the 'Forgot Password' link below the login form. Enter the mobile number or email address linked to your account. You will receive a one-time reset code via SMS or email. Enter the code, set a new password, and you will be logged back in. If you do not receive the code within five minutes, check your spam folder or contact tez88 support.
Can I have more than one tez88 account?
No — tez88 strictly allows one account per player. Holding multiple accounts is a breach of the Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to resolve the situation before placing any bets.
How do I close my tez88 account permanently?
To permanently close your tez88 account, contact our support team via email at [email protected]. Before requesting closure, make sure to withdraw any remaining balance, as funds cannot be recovered after the account is closed. If you are closing your account due to concerns about your gambling habits, please also review our Responsible Gaming page for self-exclusion options.
Deposits & Withdrawals
How long does a bKash deposit take on tez88?
bKash deposits on tez88 are processed instantly in most cases. Once you send the payment from your bKash app and submit the transaction reference in your tez88 account, the balance is credited within minutes. During peak periods such as BPL match days, processing can occasionally take up to 15 minutes. If your deposit has not arrived after 30 minutes, contact support with your bKash transaction ID.
What is the minimum deposit amount on tez88?
The minimum deposit on tez88 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification to comply with our security protocols. Always check the Cashier section of your account for the most current limits.
What is the minimum withdrawal amount on tez88?
The minimum withdrawal amount on tez88 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent back to your Nagad account. Most withdrawals are completed within 1-3 business hours, though first-time withdrawals may take up to 24 hours while identity verification is completed.
Does tez88 charge any fees on deposits or withdrawals?
tez88 does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges on the sending end. We recommend checking your provider's current fee schedule. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, processing times and any third-party fees vary by institution.
Can I deposit on tez88 using a bank transfer?
Yes, tez88 accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank. Bank transfers typically take 1-6 business hours to reflect in your account depending on the sending bank's processing schedule. To initiate a bank transfer deposit, visit the Cashier section of your tez88 account for the current beneficiary account details.
Games & Gameplay
What cricket betting markets are available on tez88?
tez88 offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, Test matches, and Bangladesh Tigers international fixtures. Available markets include match winner, top batsman, top bowler, total runs over/under, innings runs, player performance props, and in-play live betting where odds update ball-by-ball. BPL matches receive particularly deep market coverage during the season.
Are the slot games on tez88 fair and certified?
Yes — all slot games on tez88 use certified Random Number Generator (RNG) software supplied by reputable providers including Pragmatic Play, NetEnt, and Microgaming. Each game's RTP (Return to Player) percentage is set by the provider and is independently verified. You can view the RTP for any slot by checking the game's information panel before or during play.
Can I play tez88 casino games on my mobile phone?
Absolutely — tez88 is built mobile-first and the full game library is accessible directly through your smartphone browser with no app download required. The platform is optimised for Android and iOS devices, including popular handsets used across Dhaka, Chittagong, Sylhet, and Khulna. Simply navigate to tez88.vip in your mobile browser, log in, and start playing. The experience is identical to desktop.
What live casino games does tez88 offer?
tez88's live casino section is powered by Evolution Gaming and Ezugi, offering real dealer tables streamed in HD. Available games include Live Baccarat, Live Roulette (including European Roulette), Live Blackjack, Live Andar Bahar, Dragon Tiger, and game-show formats like Crazy Time and Mega Ball. Tables run 24/7 and are accessible from any device. New live titles are added regularly.
How do I place a live in-play bet on a cricket match on tez88?
To place a live in-play cricket bet on tez88, navigate to the Cricket section while a match is in progress. Select the match, choose your market (e.g., next over runs, wicket in next ball, current partnership), and your odds will be displayed in real time. Tap the odds, enter your stake in BDT, and confirm the bet. In-play odds shift rapidly ball-by-ball, so review your bet slip carefully before confirming.
Bonuses & Promotions
What welcome bonus does tez88 offer to new players?
tez88 offers a welcome bonus on your first deposit, giving new players a percentage match on the amount they deposit — check the Promotions section of your account for the current offer, as bonus amounts and match percentages are updated periodically. The welcome bonus applies to casino games and sports betting and is available to all new players who complete KYC verification and make a qualifying first deposit.
What are the wagering requirements on tez88 bonuses?
tez88 bonuses carry a wagering requirement that must be met before you can withdraw any winnings derived from the bonus. The standard wagering requirement is 20x the bonus amount, meaning if you receive a ৳1,000 bonus, you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Specific terms for each promotion are detailed in the Promotions section of your account. Sports bets at odds below 1.5 typically do not count toward rollover.
Do free spins winnings have wagering requirements on tez88?
Free spin winnings on tez88 are subject to a standard wagering requirement before they can be withdrawn. The exact multiplier depends on the specific promotion awarding the free spins — check the individual promotion terms for the applicable rollover. Free spins are typically credited to specific featured slot games from providers like Pragmatic Play and are valid for 7 days after being awarded.
Does tez88 have a VIP or loyalty programme?
Yes — tez88 operates a tiered VIP loyalty programme that rewards regular players with cashback, reload bonuses, faster withdrawal processing, and dedicated account management. Players accumulate loyalty points on every real-money bet placed, and points determine your VIP tier level. Higher tiers unlock improved benefits including exclusive promotions during major cricket tournaments like the BPL and IPL season.
Safety & Responsible Gaming
Is tez88 a safe and legitimate platform to use in Bangladesh?
tez88 uses 256-bit SSL encryption to protect all player data and financial transactions, the same security standard used by major banks. All game outcomes are independently verified through certified RNG systems, ensuring fair play on every spin, deal, or bet. Player funds are held in segregated accounts separate from operational funds, providing an additional layer of financial security for our Bangladesh players.
What is the minimum age to play on tez88?
The minimum age to register and play on tez88 is 21 years old. This age restriction applies to all products on the platform including sports betting, live casino, slots, and crash games. tez88 actively verifies player ages during the KYC process and reserves the right to close any account where the account holder is found to be under 21. We do not knowingly accept registrations from underage players.
How can I set deposit limits or take a break from tez88?
tez88 provides several responsible gaming tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits to cap how much you can load into your account. A cool-off or time-out option lets you pause your account for 24 hours, 7 days, or 30 days. For longer breaks, a self-exclusion option suspends your account for a minimum of 6 months. Contact [email protected] to activate self-exclusion.
What should I do if I think my gambling is becoming a problem?
If you feel your gambling habits are becoming harmful, tez88 encourages you to act early. Use the self-exclusion tool in your account settings to suspend your account immediately. You can also contact our support team at [email protected] for confidential assistance. We recommend visiting our Responsible Gaming page for further guidance and resources. Remember: gambling should always be a form of entertainment, not a financial solution.
How does tez88 protect my personal data and privacy?
tez88 collects only the personal data necessary to operate your account and comply with responsible gaming requirements. All data is encrypted in transit and at rest using industry-standard SSL technology. We do not sell or share your personal information with third parties for marketing purposes. For full details on how your data is collected, stored, and used, please review our Privacy Policy page.
Why Players Trust tez88
Six reasons Bangladesh players choose tez88 for their online gaming experience.
Instant BDT Payments
Deposit and withdraw in BDT via bKash, Nagad, Rocket, and Upay with no platform fees.
SSL Secure Platform
256-bit SSL encryption protects every transaction and your personal data at all times.
Mobile-First Design
Full game library available on any Android or iOS phone — no app download needed.
Live Cricket Betting
In-play BPL, IPL, and T20 World Cup markets updated ball-by-ball in real time.
24/7 Support
Our support team is available around the clock to assist with any account or payment query.
Certified Fair Play
All games use independently verified RNG systems from top-tier providers for provably fair outcomes.
Still Have Questions?
Our support team is ready to help you 24/7. Log in to your tez88 account and explore everything the platform has to offer — from live cricket betting to slots and live casino games.
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